Ongoing Support When You Need It
Encompass Lighting is here to help keep your permanent lighting system working the way it should.
Our monthly service plans are designed for Nevada customers who want reliable support when issues come up. Whether you are dealing with Wi-Fi connection problems, app disconnects, bulb issues, channel defects, wiring-related concerns, or system troubleshooting, our team is here to help review the issue and schedule service when needed.
With an active service plan, you have a local Encompass Lighting team available to support your system and help keep your lights working properly.
Pricing is based on your Nevada service region. Please select the correct service area below.
Service region will be verified by Encompass Lighting before activation. Selecting the wrong region may delay service plan approval or require correction.
Not enrolled in monthly service?
Customers who are not enrolled in an active monthly service plan may still request service. Non-subscriber service visits are billed at $200 per visit, paid at the time of service.
Previous Provider or No-Company Customers
We understand that some customers may have had their lighting system installed by a previous company, dealer, or provider that is no longer available to service them.
Encompass Lighting may be able to help eligible customers with service and support, even if their previous provider is no longer available.
Previous provider customers may require review, verification, or inspection before monthly service plan approval. Encompass Lighting is not automatically responsible for another company’s workmanship, promises, service obligations, warranty commitments, installation issues, unpaid repairs, or previous customer agreements.
Some systems may need to be reviewed by Encompass Lighting before monthly service coverage can begin. If a system has existing issues, prior installation problems, damaged parts, wiring concerns, or was installed by another provider, a one-time inspection, repair, or approval may be required before the customer is eligible for monthly service.
Frequently Asked Questions
Q: Is the monthly service plan required?
A: No. Customers are not required to enroll in monthly service. Customers who choose not to enroll may still request service, but non-subscriber service visits are billed at $200 per visit, paid at the time of service.
Q: What does the monthly service plan cover?
A: The monthly service plan is designed to help with eligible system issues such as Wi-Fi connection problems, app disconnects, bulb issues, channel defects, wiring-related concerns, and system troubleshooting.
Q: Does the service plan cover everything?
A: No. The service plan does not cover every possible issue. Customer-caused damage, storm damage, third-party damage, electrical issues unrelated to the lighting system, unauthorized modifications, internet provider issues, router issues, system upgrades, removals, relocations, lifts, special access, or non-covered parts may require additional charges.
Q: What if my lighting company is no longer around?
A: Encompass Lighting may be able to help eligible customers whose previous provider or dealer is no longer available. However, Encompass Lighting must review the system first and determine eligibility. Encompass Lighting is not automatically responsible for another company’s workmanship, warranties, promises, or previous service obligations.
Q: Can I sign up if Encompass Lighting did not install my system?
A: Possibly. Systems installed by another company may require review, verification, inspection, repair, or approval before monthly service coverage can begin.
Q: Why are there different plans for Northern Nevada and Southern Nevada?
A: Pricing is based on service region, travel, technician availability, service area, and operational costs. Customers must select the correct Nevada service region when enrolling.
Q: What happens if I choose the wrong region?
A: Encompass Lighting will verify the service region before activation. If the wrong region is selected, the subscription may need to be corrected before service benefits apply.
Q: What happens if I cancel my subscription?
A: Customers may cancel their monthly service subscription at any time. However, once canceled, the customer may not be eligible to re-enroll for one year from the cancellation date. During that time, service visits will be billed at the non-subscriber rate of $200 per visit.
Q: What happens if my payment fails?
A: If a monthly payment fails, service benefits may be paused until the account is brought current. If payment remains unpaid for 30 days, Encompass Lighting may cancel the subscription. Re-enrollment after cancellation is subject to Encompass Lighting approval.
Q: Is this a manufacturer warranty?
A: No. The Encompass Lighting monthly service plan is a service support plan. Encompass is the exclusive dealer for Invisilights and Everlights.
Q: Who pays for shipping old parts back to the manufacturer?
A: If the manufacturer requires an old, defective, or replaced part to be shipped back for review, warranty processing, replacement approval, or verification, the customer is responsible for any shipping, handling, packaging, or return-related costs. Encompass Lighting is not responsible for shipping costs related to returning parts to the manufacturer.